Thanks for shopping at Delight.com. This Customer Service section should help answer any questions you might have. If you still haven’t found what you are looking for send a note to support@delight.com

• Shipping
• Gifting
• Exchanges and Returns
• Payment Options
• Order Confirmation
• Security
• Taxes
• Discounts and Coupons
• Special Promotions including Us Weekly and Sales Info
• Contact
• Copyright

Shipping;

The Delight.com mantra: Cheap & Speedy Shipping Makes For Very Happy Shoppers. Our goal is to deliver your purchase as quickly as possible: within 24-48 hours from the time you place your order.

Delight.com ships via USPS or UPS and offers a flat rate of:
$7.95 per order for standard 3-7 day ground shipping
$13.95 for 2-4 day priority flat rate shipping.
Or if you gotta have it pronto, you have the option of choosing the overnight express service for a flat rate of $29.95. (order before 2pm MST)
We reserve the right to change the shipping fees for certain products. AK/HI orders will incur an additional $10 handling charge to the above costs. At this time, we do not ship to  AFPO’s addresses or Internationally. Occasionally we offer free standard shipping and if you—hint, hint—sign up for the newsletter you might just be first to hear about the special offers and promotions.

We ship orders Monday-Friday; cut-off time for orders is 2pm MST (that means if you order before 2pm your package probably won’t go out that same day). We do not ship on The 4th of July, Memorial Day, Labor Day, Easter, Thanksgiving, Christmas Eve, Christmas Day, or New Year’s Day.

We try our best to post shipping deadlines for Holidays. Please note that we do not guarantee ANY shipment via ground if it is ordered less than 5 days before the holiday (ex Mother’s Day) or your special occaision. The ONLY way we can guarantee delivery is if you order Overnight Delivery prior to 2pm of the day you want it shipped.

International Shipping:

If you are shopping from the UK or Canada, welcome! You can now shop securely online and have your order delivered directly to you. We ship all international orders via UPS Worldwide Expedited. 

Canada:        $21.95 for UPS Standard International 6-10 day delivery

UK:                $39.95 for USPS Priority International 7-10 day delivery

At this time, shipping promotions do not apply to international shipping. For holiday shipping we are not ersponisble for delays in international orders. Please place your order 10 DAYS BEFORE any given holiday or special occaision.

Customs

All international orders are subject to possible customs delays, so please plan accordingly. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility. Please contact your local customs office for further information.  
 
If the order is a gift, the package is marked “Gift,” but the cost of the item is still recorded on the customs form. Customs authorities require us to state the value of the gift item directly on the package. 

Lost Merchandise

Risk of loss and title for merchandise purchased by you passes to you upon our delivery to the carrier. In the event of merchandise damage or loss during transit, it is your responsibility to file a claim with the carrier.

Exchange Rate

Please note that all merchandise is listed and charged in U.S. dollars. Check with the issuing bank of your credit card to find the exact exchange rate. All refunds are also issued in U.S. dollars, and we do not account for changes in exchange rate and will not issue price adjustments based on fluctuations of exchange rates.

Gifting

We make it easy to send most items as gifts. We are obsessed with all things paper, and nothing makes us happier than a well-wrapped present. When you send gifts from Delight.com they are sent out with our signature wrapping that includes a gift card containing your thoughtful message. Just check the “gift wrap” option on the shipping area during checkout.

Gift-wrap prices are only $5 per item and we only are able to wrap one item per checkout so please indicate which one you’d liked wrapped if you have more than one item in your shopping cart. Oh yeah, we don’t include the price of the items on the packing slip with orders marked as gifts. Your secret is safe with us!

Gift Certificates

Delight.com has three wonderful gift certificates that can be emailed or sent to your receipent.  Find them here:
$25 Gift Certificate
$50 Gift Certificate
$100 Gift Certificate

If you have any questions about Gift Certificates you can email us at Giftcertificates@Delight.com

Exchanges and Returns

We hope you love everything you order from Delight. Should you be less than happy with anything we will cheerfully take back the product (no questions asked) but there are a few guidelines. Because of the nature of the site we must have you mail back any returns within 15 days of your order arrival.

Shipping/handling on returned merchandise is non-refundable in most cases. Gift wrap is non-refundable. All sales are final on our sale items.  This includes items featured in our Scout sales, general sale promotions and secret sales.  These items can only be returned and/or refunded if they arrive damaged. (sale items have prices ending in .89)

In your return package, please include a copy of your receipt with the return.
Send to:
Delight.com
1111 S. Bannock St
Denver, CO 80223
Attn: RETURNS.

For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. Goods must be returned in perfect condition, so please handle items with care. NOTE: Delight.com is not responsible for shipping costs for returns, exchanges and/or edited orders. Please note, while we process returns on a weekly basis, it may take 1-2 billing cycles for refunds to appear on your credit card statement. If you have any questions regarding returns or exchanges please feel free to contact us at returns@delight.com. If, heaven forbid, an item sent to is damaged you need to contact Customer Service within 5 business days of delivery and hold onto the box the order was shipped in. Once the claim has been settled the box can be discarded. Contact us via email at returns@delight.com.

Payment Options

We currently accept Visa, MasterCard, and American Express (and soon PayPal!) By paying with a Credit Card, you authorize Delight.com to charge your credit card for the total amount of your order including shipping and any applicable sales tax (CA and CO). Your credit card will be charged when your order is processed.

We reserve the right to cancel orders if there are questions about the billing or shipping addresses, if we cannot verify phone numbers or email addresses or if there is a possibility of fraud or abuse.

Order Confirmation

After you place an order you will receive a cheery e-mail confirmation for your order. This confirmation will contain the details of the items ordered. If you are one of those people who deletes everything in their in-box, don’t worry - you can also find your order details on our site in My Account by clicking on the link titled "View orders" and selecting the related order. We will also send you another happy confirmation e-mail when your order enters the shipping process and your credit card has been charged.

Security

Shopping on Delight.com is safe and secure. We’re kind of obsessed with security too. This site is tested by ScanAlert and certified daily to pass the FBI/SANS Internet Security Test. We are committed to safeguarding the privacy of our customers’ personal data and do not keep any credit card information on our website. We use your email (and occasionally your telephone number) exclusively to communicate with you regarding your order and never distribute your personal information to other companies. For more information please click the ScanAlert Hacker Safe logo below.

Taxes

We gotta do what The Man tells us, folks. All items sold on the Delight.com website are sold by Delight.com. Orders shipped to destinations in the states of Colorado and California are subject to tax (CO = 2.9% ; CA = 8.25%). Tax is calculated on the sale price of the item.  Residents in other states are  responsible for complying with local state tax laws.

Discounts and Coupons

Who doesn’t like to save even more? We’re REALLY obsessed with saving! Occasionally Delight.com will offer special promotions and discounts through various means (hint, hint—sign up for the newsletter for these types of special offers) for a limited time. One discount, coupon or promotional offer can be applied per order. Discounts do not apply to shipping costs or gift certificates.

Our promotions and special offers are not retroactive and are only valid on the dates specified during the promotion.  We cannot give credits or refunds for purchases made prior or after the promotion dates.

Redeeming Coupons

Steps for redeeming a discount offer, coupon or promotional offer:

1. On the Shopping Bag page, enter the code exactly as it appears, into the box labeled "Coupon Code".
2. Click "Update".
3. If your discount qualifies, it will be displayed in the payment summary.

Us Weekly Promotion

We are thrilled to partner with Us Weekly to offer a 12 week bonus free subscription for orders of $25 or more (not including shipping and handling)  You can get more info on the promotion HERE

 Sales and Special Promotions

Every so often we will have a blow out sales event but you can always find selected sales items in our Sale guide.  All sales are final on our sale items.  This includes items featured in our Scout sales, general sale promotions and secret sales.  These items can only be returned and/or refunded if they arrive damaged. However, if the items isn’t to your liking we hope you will be able to find a pal who would enjoy it!

Customer Service

Contact our customer service by clicking on the "Contact Us" link at the bottom of this page, sending an email to support@delight.com or calling 800-281-9035

Our Customer Service hours are Monday-Friday 9am-5:00pm Mountain Time

Copyright

Everything on Delight.com is copyright 2005-2008