Payment methods

We gladly accept PayPal, Visa, Mastercard, American Express and Discover cards. Payments processed by PayPal, we don’t keep records of your credit card information.

International shipping rates

Most orders are shipped within 2 business days with FedEx / UPS / DHL / EMS / Post Office.

- Complimentary Express shipping when you order over US$250 – delivery within 4 to 7 days.

- Complimentary Registered Airmail shipping when you order over US$150 – delivery within 7 to 21 days.

- US$9.00 – Registered Airmail with the postal service - delivery within 7 to 21 days.

- US$25 - Express shipping worldwide – Delivery within 4 to 7 days with FedEx / UPS / DHL / EMS

- All orders are insured at a rate of 3% of the products’ value.

Taxes and Import Duties

Clients located outside Thailand may be charged duties and taxes by their goverment. delight.com does not have any control over these charges.

The good news, most countries have an exemption from import duties on shipments below specific value.

Regardless to where we ship, the customer is always responsible for these fees.

What happens if I decline to pay the customs duty and/or refuse to accept the shipment?

In such a case, the courier will return the shipment to delight.com and delight.com will deduct the shipping costs (both ways), insurance and any other related fees from your refund.

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Satisfaction Guarantee & Return Policy

All we desire is to make you happy with our jewels.

If for any reason you are unhappy with your purchase, please return the merchandise to us within 15 days from the shipment’s arrival date for a full cash refund.

Only new, unused and undamaged merchandise returned in the original packaging with intact labels and tags will be accepted.

If your purchase was accompanied with any rewards, gifts or free products, these should be returned as well, in the same packaging and condition in which they were shipped to you.

Custom made items, engraved items and sale items are Final Sale and cannot be returned or exchanged.

Returns

100% cash refund. No Questions asked.  No Restocking fees.  No Kidding.

Once delight.com receives your returns and the above conditions are met, delight.com will refund to you the value of the returned merchandise via the same method of payment within 10 business days.

All returns require prior authorization from delight.com - Please contact our Customer Care team before shipping back any merchandise.

Return guidelines are included with each purchase.

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Chain Lengths

Our pendants are shipped with top quality 925 Sterling Silver chains.

Standard length is 40 cm or 15.7 Inches.

The type of chain will be either snake or curb, at 1 mm or 1.5 mm thickness, depend on the size of the pendant.

If you wish to receive a different length, at no extra charge, please email us after checking out on your order, and mention the following details:

- Order Number
- Item code
- The length you wish to receive.

Available lengths are:
37 cm.  / 15"
40 cm.  / 16"
45 cm.  / 18"
50 cm.  / 20"
55 cm.  / 22"
60 cm.  / 24"

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