We gladly accept PayPal, Visa, Mastercard, American Express and Discover cards. Payments processed by PayPal, we don’t keep records of your credit card information.
Payment methods
We gladly accept PayPal, Visa, Mastercard, American Express and Discover cards. Payments processed by PayPal, we don’t keep records of your credit card information.
International shipping rates
Most orders are shipped within 2 business days with FedEx / UPS / DHL / EMS / Post Office.
- Complimentary Express shipping when you order over US$250 – delivery within 4 to 7 days.
- Complimentary Registered Airmail shipping when you order over US$150 – delivery within 7 to 21 days.
- US$9.00 – Registered Airmail with the postal service - delivery within 7 to 21 days.
- US$25 - Express shipping worldwide – Delivery within 4 to 7 days with FedEx / UPS / DHL / EMS
- All orders are insured at a rate of 3% of the products’ value.
Taxes and Import Duties
Clients located outside Thailand may be charged duties and taxes by their goverment. delight.com does not have any control over these charges.
The good news, most countries have an exemption from import duties on shipments below specific value.
Regardless to where we ship, the customer is always responsible for these fees.
What happens if I decline to pay the customs duty and/or refuse to accept the shipment?
In such a case, the courier will return the shipment to delight.com and delight.com will deduct the shipping costs (both ways), insurance and any other related fees from your refund.
All we desire is to make you happy with our jewels.
If for any reason you are unhappy with your purchase, please return the merchandise to us within 15 days from the shipment’s arrival date for a full cash refund.
Satisfaction Guarantee & Return Policy
All we desire is to make you happy with our jewels.
If for any reason you are unhappy with your purchase, please return the merchandise to us within 15 days from the shipment’s arrival date for a full cash refund.
Only new, unused and undamaged merchandise returned in the original packaging with intact labels and tags will be accepted.
If your purchase was accompanied with any rewards, gifts or free products, these should be returned as well, in the same packaging and condition in which they were shipped to you.
Custom made items, engraved items and sale items are Final Sale and cannot be returned or exchanged.
Returns
100% cash refund. No Questions asked. No Restocking fees. No Kidding.
Once delight.com receives your returns and the above conditions are met, delight.com will refund to you the value of the returned merchandise via the same method of payment within 10 business days.
All returns require prior authorization from delight.com - Please contact our Customer Care team before shipping back any merchandise.
Return guidelines are included with each purchase.
We always strive to ensure the utmost customer satisfaction with our products.
We stand behind the quality of our jewelry. Each jewel is manufactured by professionals using the highest quality materials and is carefully inspected prior to shipment.
Limited 18 Months Warranty
We always strive to ensure the utmost customer satisfaction with our products.
We stand behind the quality of our jewelry. Each jewel is manufactured by professionals using the highest quality materials and is carefully inspected prior to shipment.
All jewels purchased from delight.com have a Limited 18 Months Warranty against materials and manufacturing defects.
The Warranty is only available to the person who purchased the jewel from delight.com and is not transferable.
If you believe your jewel has a manufacturing defect, or any other problem, please contact delight.com to coordinate the shipping of the jewel back to us for inspection.
delight.com experts will examine the jewel and if they determine that the damage is due to manufacturing defect, we will, at our own discretion and in consideration and coordination with you, either:
A. Repair the jewel
B. Replace it with a new one,
C. Replace it with a similar item, if the original item is no longer available, or give store credit or cash refund equal to the price paid for the jewel.
If the delight.com experts determine that the damage is not caused by a manufacturing defect, we will notify you and let you know if repair services are available, inform you of the estimated repair cost and bill you prior to starting the repair job.
The following situations will render the Limited Warranty void:
A. Damage due to normal wear and tear, neglect, inappropriate storage, product loss, loss of stones, theft.
B. Repairs, sizing or other services performed by anyone other than delight.com or delight.com authorized agents.
C. Not cleaning the jewel as described in our guidelines.
D. Discoloration or damage due to exposure to chemicals, i.e. make-up and swimming pools, cleaning liquids, high level of acidity in human skin.
E. Damage or loss of stones and components that results from failure to obtain repairs necessary to maintain the integrity of the product.
Please note the following situations:
A. In all jewelry, there might be slight irregularities and variations in craftsmanship or natural characteristics which are unique and individual to each item. These characteristics, such as internal inclusions, visible or otherwise, in colored gemstones, are considered as part of the character of the item, and should not be considered a defect.
B. Tarnish is not damage. It is a natural reaction of sterling silver coming in contact with sulfur-containing gases in the air. Tarnish can be removed by cleaning the jewel with a silver cleaning cloth or by following our guidelines.
C. Gold and Rhodium plating will come off over time and delight.com will re-plate the jewel, free of charge or for a fee, depending on the jewel.
D. All jewels will require regular cleaning and maintenance.
Please refer to our guidelines regarding How to Care for your jewelry and please contact delight.com for consultation and service anytime you need advice or feel that there is a problem with your delight.com jewelry – we are here to serve and assist.
If you already know your ring size, please click on “Viewing Options” or "Prefernces" and select the ring size scale you are familiar with. Available scales are:
USA / Italian / Japanese / Metric – mm / UK-Australian
What's Your Ring Size?
If you already know your ring size, please click on “Viewing Options” or "Prefernces" and select the ring size scale you are familiar with. Available scales are:
USA / Italian / Japanese / Metric – mm / UK-Australian
If you don’t know your ring size, you’ll be glad to know that there are easy ways to accurately measure your ring size.
The string method:
1. Use a non-stretchy string or a strip of paper.
2. Wrap it around the base of your finger, snugly but not too tight.
3. Mark the point where the string or paper strip overlaps to create a full circle.
4. Put the string or paper strip in a straight line.
5. Measure the distance between the two marks in mm. (milliliters)
6. This is your ring size on the “Metric – mm” scale.
The inner diameter method:
1. Use a ruler or a caliper to measure the inside diameter of a ring that has the size you want.
2. Be as precise as possible and try to measure to a 10th of a millimeter.
3. Multiply the diameter by 3.14. Example: 17.8 mm x 3.14 = 56 mm
4. Your Metric-mm ring size is 56
Tips for best results:
* When using the string, make sure it can pass your knuckle.
* Measure the specific finger that you will be wearing the ring on.
* Fingers sometimes get slightly larger during the day. Measure your finger at the end of the day.
* Warm fingers can be bigger and cold fingers can be smaller. Try to measure your fingers when they are normal temperature.
* Measure a couple times and try to use different methods to make sure your measurement is correct.
* If you are buying a wide ring, you may want to go up 1 to 2 sizes.
Should we include a FREE Ring Size Belt with your order?
If you would like a free ring size belt with your order, please email us and we will include one with the shipment.
delight.com uses cookies to create outstanding and personal shopping experience.
Because Cookies affect your privacy, the law requires us to ask for your permission before creating Cookies on your device.
For more information, please visit About Cookies, Privacy Policy.
Please select your Cookies preferences on delight.com:
To enjoy a fully functioning delight.com, smooth shopping experience and all advance services - please select:
Clicking the ESSENTIAL COOKIES option will disable features that are critical for delight.com to function. Your shopping experience will be limited, and you will miss out on most of our advance services.
Clicking the NO COOKIES option will disable the website altogether and you will not be able to browse our website or shop with us.
Remember, you can change your Cookies Consent at any time.
What are Cookies?
Cookies are small text files that are stored on your device’s browser directory or program data subfolders.
Why we use Cookies?
We use cookies for the purpose of functionality - to create an outstanding, personal, and secured shopping experience.
About 3rd party cookies:
For the main purpose of serving your orders and marketing to you, our website links to other sites such as payment gateways, shipping carriers, social networks, search engines.
These 3rd party websites have their own set of cookies and privacy policies. We cannot be held accountable for their behavior and accepts no responsibility for these linked Web sites.
We need your consent please:
Because Cookies affect your privacy, the law requires us to ask for your permission before creating Cookies on your device.
Please note: All your information and data stays on our servers and is encrypted to protect your identity - we DON’T share any of your personal information with any other sources, including 3rd party websites
Please set your Cookies Consent
For more information, please visit Privacy Policy
PRIVACY POLICY FOR delight.com
Introduction
This policy provides information about the procedures we follow in the collection, processing and handling of personal information and data, and the measures we take and in order to protect the security and rights of users of delight.com.
delight.com is committed to respecting our customer’s privacy by complying with international privacy standards, rules and regulations.
By visiting delight.com, you accept and consent to the practices described in this Privacy Policy and the Terms of Use.
Why we collect personal data
We collect and use the personal data of customers and users of delight.com solely for our own purpose and only to the extent necessary to fulfill and process their orders and to process their requests, and with the purpose of improving their shopping experience and simplifying the order processing.
We may collect, use, disclose and/or process their personal data for several reasons. These reasons include, but are not limited to:
process your application and/or transaction with us or third parties.
use and manage our services, website, and user account.
enforce terms, policies, and agreements.
protect your personal privacy and safety, and of others.
maintain and administer any software updates.
provide customer services.
contact you via voice call, text message and/or fax message, email and/or postal mail that may include incidental disclosure such as disclosure of your delivery information on delivery packages.
conduct research, analysis and development activities to improve our services or products and/or to enhance your experience.
conduct marketing relating to products and/or services that we may be selling, marketing or promoting, whether such products or services exist now or are created in the future.
respond to or comply with legal processes as required by any applicable law, governmental or regulatory requirements.
any other purpose which we notify you of at the time of obtaining your consent.
Types of personal data we collect
The information we collect includes, but is not limited to:
name, postal address, email address, and mobile or other telephone numbers.
username and password.
payment data such as credit card number, expiration date, authorization number or code, delivery address, and billing address.
purchase and transaction information.
customer service inquiries, comments, and repair history.
photographs, comments and other content you provide.
personal or professional interests, date of birth, marital status, opinions and the like.
information provided about relatives, friends or other people our customers would like us to contact.
information obtained from third-party service providers.
How and when we collect personal data
Personal data about our customers is collected when they engage with delight.com in any of several possible situations. These situations include, but are not limited to:
in our stores
on our websites
using our apps
through other social media channels
at our events
through surveys
via text messages
on the telephone
Sharing the personal data
We do not disclose or share the personal information we collect about our customers except as described herein.
We may share personal information with service providers who perform services on our behalf based on our instructions, when needed to process the contractual relationship in the context of processing orders. We do not authorize these service providers to use or disclose the information we give them except as necessary to perform services on our behalf or to comply with legal requirements.
We may disclose personal information to service providers from several categories. These categories include, but are not limited to:
shipping service providers
payment service providers
merchandise management service providers
order processing service providers
web hosting providers
IT service providers
drop shipping retailers
In all cases, we strictly adhere to the legal requirements. The amount of data shared is limited to a minimum.
Accessing, modifying and deleting your personal data
If you would like to update, correct, modify or delete any personal data you have already submitted to us, please do so by accessing and updating your profile.
If you delete some or all of your personal data, you may not be able to use our services in the future without re-submitting that information.
You also have the right to ask us for access to the information that you have given us and that we hold about you. If you wish to exercise this right, please contact us. We will comply with such requests as soon as reasonably practical, unless directed otherwise by legal authorities.
COPPA (Children Online Privacy Protection Act)
We do not specifically market to children under 13 years old.
Cookies
Our website uses cookies. Cookies are small text files that are stored on a computer's browser directory or program data subfolders.
When you visit our website, cookies will be created.
We use cookies for the purpose of functionality and for making your shopping experience with us more user-friendly, effective and secure.
If you wish to prevent the storage of cookies and have control over the use of cookies and the data contained therein, you can apply appropriate technical settings in your internet browser. Already saved cookies can be deleted at any time.
Please note that by disabling or deleting cookies, you may not be able to use all the features of this website in full.
The link below contains information about how to manage (and disable) cookies on major browsers:
https://www.aboutcookies.org/
Newsletters and email advertising
You can unsubscribe from the newsletters or email advertising at any time using the corresponding links in the newsletters or emails, through your customer account or by notifying us. Your email address will then be removed from the mailing lists.
Links, plugins, third-party cookies and services
Our website links to other sites for the purpose of marketing and providing services, such as PayPal, Google, Facebook, other social networks or service providers.
However, we do not actively send these sites any personal data.
These sites have their own set of cookies and privacy policies. We cannot be held accountable for their behavior and accepts no responsibility for these linked Web sites.
For more information about the collection and use of data by these third-party sites, your rights, and ways to protect your privacy, please refer to their respective privacy policies.
Here are links to some of these third-party sites’ privacy policies:
PayPal
Google
Facebook
YouTube
Notice to European customers (European Economic Area and Switzerland)
If you are a resident of the European Economic Area (EEA) or Switzerland, you have certain data protection rights. It is the goal of delight.com to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.
If you wish to be informed what personal data we hold about you, or if you want your personal data to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where delight.com relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Security of personal data
We maintain administrative, technical and physical safeguards designed to protect your personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Retention of personal data
We will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Policy changes and questions
From time to time we may update our privacy policy. Please note that the use of the information we collect at any time remains subject to the updated privacy policy.
Whenever changes are made, we will post the updated policy on this site. We encourage you to review our privacy policy occasionally.
By using our website subsequent to the posting of a change in the privacy policy, you consent to the updated policy. If you have any questions or concerns regarding our privacy policy, please do not hesitate to contact us.
Contact
If you wish to withdraw your consent to our use of your personal information, request access to and/or correction of your personal information; if you have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact us and our Data Protection Officer at anytime.
Last updated: January 14, 2019