Payment methods

We gladly accept PayPal, Visa, Mastercard, American Express and Discover cards. Payments processed by PayPal, we don’t keep records of your credit card information.

International shipping rates

Most orders are shipped within 2 business days with FedEx / UPS / DHL / EMS / Post Office.

- Complimentary Express shipping when you order over US$250 – delivery within 4 to 7 days.

- Complimentary Registered Airmail shipping when you order over US$150 – delivery within 7 to 21 days.

- US$9.00 – Registered Airmail with the postal service - delivery within 7 to 21 days.

- US$25 - Express shipping worldwide – Delivery within 4 to 7 days with FedEx / UPS / DHL / EMS

- All orders are insured at a rate of 3% of the products’ value.

Taxes and Import Duties

Clients located outside Thailand may be charged duties and taxes by their goverment. delight.com does not have any control over these charges.

The good news, most countries have an exemption from import duties on shipments below specific value.

Regardless to where we ship, the customer is always responsible for these fees.

What happens if I decline to pay the customs duty and/or refuse to accept the shipment?

In such a case, the courier will return the shipment to delight.com and delight.com will deduct the shipping costs (both ways), insurance and any other related fees from your refund.

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Satisfaction Guarantee & Return Policy

All we desire is to make you happy with our jewels.

If for any reason you are unhappy with your purchase, please return the merchandise to us within 15 days from the shipment’s arrival date for a full cash refund.

Only new, unused and undamaged merchandise returned in the original packaging with intact labels and tags will be accepted.

If your purchase was accompanied with any rewards, gifts or free products, these should be returned as well, in the same packaging and condition in which they were shipped to you.

Custom made items, engraved items and sale items are Final Sale and cannot be returned or exchanged.

Returns

100% cash refund. No Questions asked.  No Restocking fees.  No Kidding.

Once delight.com receives your returns and the above conditions are met, delight.com will refund to you the value of the returned merchandise via the same method of payment within 10 business days.

All returns require prior authorization from delight.com - Please contact our Customer Care team before shipping back any merchandise.

Return guidelines are included with each purchase.

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Limited 18 Months Warranty

We always strive to ensure the utmost customer satisfaction with our products.

We stand behind the quality of our jewelry. Each jewel is manufactured by professionals using the highest quality materials and is carefully inspected prior to shipment.

All jewels purchased from delight.com have a Limited 18 Months Warranty against materials and manufacturing defects.

The Warranty is only available to the person who purchased the jewel from delight.com and is not transferable.

If you believe your jewel has a manufacturing defect, or any other problem, please contact delight.com to coordinate the shipping of the jewel back to us for inspection.

delight.com experts will examine the jewel and if they determine that the damage is due to manufacturing defect, we will, at our own discretion and in consideration and coordination with you, either:

A. Repair the jewel
 

B. Replace it with a new one,
 

C. Replace it with a similar item, if the original item is no longer available, or give store credit or cash refund equal to the price paid for the jewel.

If the delight.com experts determine that the damage is not caused by a manufacturing defect, we will notify you and let you know if repair services are available, inform you of the estimated repair cost and bill you prior to starting the repair job.

The following situations will render the Limited Warranty void: 

A. Damage due to normal wear and tear, neglect, inappropriate storage, product loss, loss of stones, theft.
 

B. Repairs, sizing or other services performed by anyone other than delight.com or delight.com authorized agents.

C. Not cleaning the jewel as described in our guidelines.

D. Discoloration or damage due to exposure to chemicals, i.e. make-up and swimming pools, cleaning liquids, high level of acidity in human skin.

E. Damage or loss of stones and components that results from failure to obtain repairs necessary to maintain the integrity of the product.

Please note the following situations: 

A. In all jewelry, there might be slight irregularities and variations in craftsmanship or natural characteristics which are unique and individual to each item. These characteristics, such as internal inclusions, visible or otherwise, in colored gemstones, are considered as part of the character of the item, and should not be considered a defect.
 

B. Tarnish is not damage. It is a natural reaction of sterling silver coming in contact with sulfur-containing gases in the air. Tarnish can be removed by cleaning the jewel with a silver cleaning cloth or by following our guidelines.
 

C. Gold and Rhodium plating will come off over time and delight.com will re-plate the jewel, free of charge or for a fee, depending on the jewel.
 

D. All jewels will require regular cleaning and maintenance.

Please refer to our guidelines regarding How to Care for your jewelry and please contact delight.com for consultation and service anytime you need advice or feel that there is a problem with your delight.com jewelry – we are here to serve and assist.

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What's Your Ring Size?

If you already know your ring size, please click on “Viewing Options” or "Prefernces" and select the ring size scale you are familiar with. Available scales are:

USA / Italian / Japanese / Metric – mm / UK-Australian

If you don’t know your ring size, you’ll be glad to know that there are easy ways to accurately measure your ring size.

The string method:

1. Use a non-stretchy string or a strip of paper.

2. Wrap it around the base of your finger, snugly but not too tight.

3. Mark the point where the string or paper strip overlaps to create a full circle.

4. Put the string or paper strip in a straight line.

5. Measure the distance between the two marks in mm. (milliliters)

6. This is your ring size on the “Metric – mm” scale.

The inner diameter method:

1. Use a ruler or a caliper to measure the inside diameter of a ring that has the size you want.

2. Be as precise as possible and try to measure to a 10th of a millimeter.

3. Multiply the diameter by 3.14. Example: 17.8 mm x 3.14 = 56 mm

4. Your Metric-mm ring size is 56

Tips for best results:

* When using the string, make sure it can pass your knuckle.

* Measure the specific finger that you will be wearing the ring on.

* Fingers sometimes get slightly larger during the day. Measure your finger at the end of the day.

* Warm fingers can be bigger and cold fingers can be smaller. Try to measure your fingers when they are normal temperature.

* Measure a couple times and try to use different methods to make sure your measurement is correct.

* If you are buying a wide ring, you may want to go up 1 to 2 sizes.

Should we include a FREE Ring Size Belt with your order?

If you would like a free ring size belt with your order, please email us and we will include one with the shipment.

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